FAQs

Orders and shipping

Where do you ship?

We currently ship to addresses in the United States. Shipping is free on U.S. orders unless a product page or checkout clearly states otherwise.

When will my order arrive?

Processing and delivery vary by product, supplier, destination, and carrier. Delivery timeframes shown on product pages, at checkout, or in order updates are estimates. If your order has not progressed as expected, contact us with your order number.

How do I track my order?

Open the shipping confirmation email or your order status link. Tracking appears when the carrier provides it. Orders with multiple items may arrive in separate shipments.

Returns and support

Can I return an item?

Contact us within 30 days of receiving your order to request a return. Eligibility and instructions are in our Refund Policy. Please do not send an item back before receiving return instructions.

What if an item is damaged, defective, incorrect, or missing?

Email us as soon as possible with your order number and photos of the item and packaging when available. We will review the issue and help resolve it.

How do I reach you?

Email support@bigdspetsupplies.com or use our Contact page.